Thanks for coming to Shopping Direct. Here are some things you might not know about us:

  • We have been trading on the internet since 2001.
  • We never charge your payment card until we actually pack the item to post to you.
  • Our customer service team has years of experience helping our customers if something goes wrong. Call them on 01451 823298 or send them an email

Returns Policy

Shopping Direct Returns Policy is valid for 14 days from receipt of your item.

Faulty Items

If you receive an item that is faulty or damaged you may return it to us and we will replace it (if stock is available) or provide a refund. A replacement will be sent or a refund will be made when we receive the returned item from you

Please follow the Returns Procedure below.

Duplicate or Incorrect Item

If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.

Please follow the Returns Procedure below.

Unwanted Items

  • Unwanted items can be returned to us up to 14 days after the date we send it to you.
  • Products must be returned to us in their original condition and packaging.
  • Unwanted items can only be returned to us if they are unopened and unused in any way. We cannot refund or exchange an opened or used item unless it is faulty.
  • We will make a full refund to your original payment method when we receive the item.
  • We will not reimburse any postage costs.

Please follow the Returns Procedure below.

Returns Procedure

  1. To return an item you must request a 'Return Authorisation' by logging in to your account and viewing the items you have ordered. You can use the link below to go to your account to return an item. Your account screen will list all the items you have ordered from us and show those that are eligible for return.

    Click here to return an item - you will be asked to login to your account.

  2. Package the item securely and include the printed 'Returns Authorisation' that is produced by following the link above.
  3. Obtain a proof of postage when you send the item.
  4. We reserve the right not to accept returns that do not have a 'Returns Authorisation'.

Testing Returns

We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot reproduce the fault on our equipment.

Items that cannot be returned

Most items bought from us can be returned, however, the nature and use of some items means that we cannot accept a return on them. Items that cannot be returned are explained below:

  • Specially ordered items or anything ordered on your behalf outside of our standard catalogue.
  • Gift Vouchers and Gift Cards are non-returnable and cannot be exchanged for cash or anything else. They must be used to purchase items from the web site.