Thanks for coming to Shopping Direct. Here are some things you might not know about us:

  • We have been trading on the internet since 2001.
  • We never charge your payment card until we actually pack the item to post to you.
  • Our customer service team has years of experience helping our customers if something goes wrong. Call them on 01451 823298 or send them an email

Terms and Conditions

For contact details see our Contact Page.

To view our Frequently Asked Questions Page: FAQ

These terms and conditions set out the full extent of any agreement between you and Shopping Direct. By placing an order with us you agree to be bound by Shopping Direct's terms and conditions set out below.

Contract for the Supply of Goods

  • Shopping Direct is a trading entity of Online Commerce Ltd., 1 A P Ellis Road, Upper Rissington, Cheltenham, GL54 2QB.

  • No contract for the supply of goods will subsist unless and until an email is sent by Shopping Direct to you confirming that your order has been shipped (this does not include our order receipt email). This confirmation email amounts to an acceptance by Shopping Direct and is effective regardless of whether or not you receive the email.

  • Shopping Direct are free to withdraw from a prospective contract at any time prior to acceptance.

  • Some items priced less than £18.00 may be fulfilled by Online Commerce GmbH (Switzerland) based on stock availability. This will be confirmed on the dispatch email. Delivery from Online Commerce GmbH (Switzerland) is still by Royal Mail 48 Post and takes on average 3 to 5 working days.


  • Shopping Direct accepts payment by credit or debit cards including VISA Electron.

  • Your card will not be charged until your order is dispatched.

Our Prices

  • All prices listed on the site include VAT (where appropriate). Non UK shipments will incur a postage and packing fee. This will be displayed on checkout and varies dependent on the goods ordered.

  • At our discretion larger parcels may be sent by courier.

Price Promise

  • Shopping Direct continuously monitors other suppliers' websites and may modify prices accordingly to ensure we remain competitive. As a result, by the time your pre-order of a forthcoming release or your back-order of an out of stock title is dispatched, we may have changed the price on our site. Our Price Promise means that when your order is ready for dispatch, we compare the current price of the title against the price we quoted at the time of your order, and we only charge you the lower of the two.


  • In the case where the disk is out of stock at Shopping Direct and at our suppliers, you will be notified by email of the expected delivery date.

  • Product availability is subject to change without notice.


  • If a DVD has not yet been released, you can pre-order the title and we will hold your order for dispatch when the title has been released.

  • Generally, we dispatch new releases on the working day prior to the release date.

Postage and Packing Charges

  • Shopping Direct charge a fixed postage & packaging cost per order of £3.99

Delivery Times

  • Orders fulfilled by Shopping Direct and shipped to UK addresses typically arrive within 1-3 working days. Please allow 14 working days before enquiring about lost or missing items.

  • Orders fulfilled by Shopping Direct (Switzerland) and shipped to UK addresses typically arrive within 3-5 working days. Please allow 14 working days before enquiring about lost or missing items.

  • Allow 6 weeks for deliveries to BFPO addresses.

  • Please allow additional time for your orders to arrive over the bank holiday weekends. We suggest allowing an additional 2-3 days for your packages to arrive to allow for delays within the mail.

  • It is up to you to make sure that your address details are entered correctly and accurately. We cannot be responsible for delivery problems caused by inadequate address details.

Custom Charges

  • NO customs charges are payable for items shipped to UK, Channel Islands or BFPO addresses.


  • You may cancel your order online at any time prior to your order being processed as follows: If you are not already logged in, please click here to log on to your account. All your orders are listed. Please click "Details" for the relevant order. The items on this order are listed along with their respective statuses (e.g. "being processed", "dispatched", etc). If you wish to cancel all remaining items (i.e. all items that have not been dispatched) on this order, please click the "Cancel Order" button. However, if you wish to cancel an individual item, click the cancel button next to that item. If there is no cancel button, this is because the item has already been dispatched or cancelled.

  • Where you have already received the goods, you may cancel your order by informing us of this in writing any time up to seven days after receiving the delivery. Goods are to be returned to us unopened together with the original invoice. Shopping Direct will then refund you the purchase price of the goods.

  • To return an unwanted item Please see our returns information by clicking here.

  • Shopping Direct will not be liable for shipping costs if an item is returned unwanted.


  • What is most important to us is that shopping with Shopping Direct is a simple, "hassle-free", process.

  • We are happy to accept returns of unwanted, faulty or damaged items. Please see our returns information by clicking here.

  • Please return the item wrapped securely to prevent damage, and include a note of the problem experienced and your original invoice.

  • We will not reimburse any postage costs. We provide a Freepost return address for Faulty or Damaged items.

  • If the item is no longer obtainable, we will refund your payment card.

  • We test returned items and reserve the right to return the product to you at your expense if we cannot reproduce the fault on our equipment.


  • Shopping Direct does not sell products for purchase by children. If you are under 18, you may use Shopping Direct only with the involvement of a parent or guardian.


See our privacy notice here.


  • All the content on this site is protected by UK and International Copyright Laws.

  • No part of this site may be copied, reproduced, distributed, redistributed, modified, displayed or performed without prior written consent from Shopping Direct.

  • This site is provided as a Shopping Resource by Shopping Direct. The site is provided on an “as is” basis. Shopping Direct makes no express or implied warranties of any kind relating to the provision of information or service on or by this site.

  • Shopping Direct will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.

  • We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time.

Modification of Terms

  • Shopping Direct reserves the right to modify these terms at any time without prior notice. Any changes will be effective from the date of posting on the Shopping Direct website.


  • Most of our customers questions are answered on our Frequently Asked Questions page. Please make sure you have read our Frequently Asked Questions before contacting us.

  • Our site is continually evolving as we try to provide a better service for our customers.

  • If your question is not answered on our FAQ page please email your question to help@shoppingdirect.co.uk